Jeremy C Qca

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Verified Buyer
| map-marker Columbus, Ohio

No human to call when there a issue

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Hot Head Burritos - No human to call when there a issue
Hot Head Burritos - No human to call when there a issue - Image 2
Poor customer care and quality food the service was poor gave half the meat I was supposed to get all the others in front and behind me got loaded up I got 17 PC chicken in a little bowl is that right . They say it is I'll not eat there again
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Loss:
$35
Cons:
  • Bad service

Preferred solution: A human to call me

User's recommendation: Don't go to Hamilton Ohio west side

Claudia M Cba

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Verified Reviewer
| map-marker Bellevue, Washington

Very poor customer care and service

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Hot Head Burritos - Very poor customer care and service
By Tuesday I will not be here cuz I'm going to end up going someplace else I don't like pets of coal anymore I'm just going to end up going either Milton or two Gulf breeze or just going to end up going to Nashville people there don't treat me badly like they do here at 9 Mile road and direction is west
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1 comment
Guest

Dear Ms. Cba, We are sorry to year that you had a bad experience, but since we don't have a location in any of the places you mentioned or live, I won't be able to resolve your issue.

Sarah F Laq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Greenville, Ohio

What is going on in your greenville store!?

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Hot Head Burritos - What is going on in your greenville store!?
Hot Head Burritos - What is going on in your greenville store!? - Image 2
Placed an order online with the Greenville store. When i went to pick up they tried to give me the wrong order first of all. But upon getting home and opening the correct order i probably would have been better off with the one they originally offered. Out of a taco, quesadilla and a burrito they managed to get every one of them wrong. A quesadilla with the wrong rice, no cheese, smashed tomatoes that wouldnt even be an insult to pico, barely any meat and no sour cream. A burrito HALF the size it should have been, had no ranch or sour cream and the wrong beans. A taco missing the sour cream, cheese AND lettuce, and four measly little pieces of steak. Oh and of course no dipping sauces on the side or utensils provided... AND the food that was actually there was awful. The prices sky rocket and the quality goes in the *** Thats the last penny of mine you will EVER see. Horrible.
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Loss:
$22
Cons:
  • Accuracy
  • Price
  • Quality

Preferred solution: Full refund

User's recommendation: Just DON'T. Would have better accuracy dumpster diving and probably taste better too.

Anonymous

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Verified Buyer
| map-marker Germantown, Ohio

Customer complaint

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Hot Head Burritos - Customer complaint
my experience but I have with hot head burrito was bad i place my order inside with a lady she was rude the food that I ordered some of it I didnt receive and I dont know how to get my money back for the items I didnt receive Ive been calling customer service and corporate office nobodys answering so they got me out of my money it was a crazy experience
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Johnathan H Ltl

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Verified Reviewer
| map-marker Cincinnati, Ohio

Not getting paid

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I was told I wasnt getting my last paycheck? And I need a response to that my lawyer has already been contacted and if this is true if I can. Get a email back regarding this issue that would be very appreciated thank you
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Claudia M Wdr

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Verified Reviewer
| map-marker Bellevue, Washington

Well there was a gentleman in there he's trying to think that he's the manager and he's not and they tell me they don't want me there anymore so that means I'm just going to go to a the room and just

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Updated by user Oct 15, 2023

After they hook me up with food the Hot Head burrito they decided to throw me out so I'm not a fan of that

Original review Sep 25, 2023
I just won't return to this location of Hot Head burrito I was just charging my phone and they just make it really hard for me and that's okay they don't want me back then I will not come back and I'm going to tell Jimmy about this it's not going to be happy about this I'm going to tell Jimmy uso to beat up that guy who's being a totally mindless person
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Meggan Kiw

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Verified Reviewer
| map-marker Windsor Locks, Connecticut

Complaint about the Windsor Locks hotheads store

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The food was old the employees were rude and call and ask for the manager and they refused to give her name and then I called in the morning and she argued with me and then decided to hang up because she was a tough guy and she didnt know what the *** she was talking about because her food was nasty at 9:15 at night and it was absurd. How I got treated she deserves to lose her job.
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User's recommendation: Don’t go there at night

Quinn Eni

W2 request

I was an employee at the Florence Kentucky location in 2020 and need copy of w2 sent to me Sean Patrick.
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Preferred solution: W2

Matthew F Xbm

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Verified Reviewer
| map-marker Troy, Ohio

Complain

Ur Troy store is always out of chips or hott head sauce when I go there. U should never run out of hot head sauce if thats the big seller.
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Pros:
  • Good food
Cons:
  • Always out of something

Preferred solution: Full refund

User's recommendation: They should tell u before u order what there out of

Bari Fvj
map-marker Dayton, Ohio

Manager named Colleen Williams is very unprofessional and rude!!

Colleen Williams denied my son service for a bag of chips to go with his little bowl without explanation. So when I came inside the store to see what was the problem he was very rude and nasty towards me as well. He doesnt need to be in that position and doesnt know how to communicate with the customers.
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User's recommendation: Don’t go to Brown Street location. Employees are very rude and nasty attitude

Anonymous
map-marker Springfield, Ohio

Unsatisfied

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Before covid the food was great after covid the quality of the service has gone down hill the food is always just barely worm
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Anonymous
map-marker Mason, Ohio

Complaint about a worker

Very rude. When I approached the counter He said what do you want. Did 2 burrito bowl. Ask for fajita veggie, only gave me very small amount. He said that was all he had. Ask for lettuce on both only gave me small amount. When I ask for more lettuce he only put a few pieces. I wanted some sour cream on the side. When I got home no sour cream in the bag. Did not give me a receipt. He did not say thank you. He had earbuds in his ears. VERY RUDE.
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User's recommendation: Do not go to this location. Maineville location.

Kendrah D

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Verified Reviewer
| map-marker Dayton, Ohio

Foreman worker hot head burritos

I was a former worker of hot hiberritos, and they dont treat me right and since my accident happened about me and they just fired me today because I was working two jobs. I was supposed to get there at four and I couldnt because my bike got stolen and I had to wait for the manager at my other job to Bring me home I dont get home till around 3 oclock 330 and I was exhausted and I feel like I was gonna go into the mental hospital and I reached out to them and the manager assistant manager Jeff so hes tired going back-and-forth with me and told me to stay home and rest so he fire me. They treat you like *** no respect.
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Sarenda W
map-marker Austintown, Ohio

Complaint about food

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My rice wasn't done it tasted like l tiny rocks. I was very disappointed with my food mainly because I was hungry and I had spent my last. Also there should be a district Manager that someone could talk to about issues with the store. I was told today by a worker that they don't give out the Manager's phone number or email for customers to contact. There not allowed to give them out. I was told that was their policy.
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Loss:
$20
Pros:
  • Great variety
  • Great sauces
Cons:
  • Uncooked rice
  • Tough chicken

Preferred solution: Replacement order next time I return

Anonymous
map-marker Newark, Ohio

Messed up order

Hot Head Burritos - Messed up order
Ordered online got my order my big bowl was messed up so i called. After calling 3 times they answered when i told them what was wrong they said there was nothing they could do about it and that there wasnt a manager i could talk to. The bowl was 11 dolars an i couldnt even eat any of it.
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User's recommendation: Go to heath

Anonymous
map-marker Newark, Ohio

Messed up order

Hot Head Burritos - Messed up order
Called about my bowl being messed up and they said there was nothing they could do and no manager the bowl was 11 dollars and i had to throw it away
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User's recommendation: Order in store

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